Terms of Use

The Service is built for business use. You need to be at least 18, or the age of majority where you live, and if you’re signing up on behalf of a company or team, you must be authorized to bind that organization to these terms.

Keep your registration details accurate, and keep your password and API keys to yourself — you are responsible for whatever happens under your account and your keys, whether it was you or someone you gave access to. Tell us right away at [email protected] if you suspect unauthorized use.

If your account belongs to a team (see the Team page in your dashboard), the owner and any admins on that team can manage members, see usage across the team, and control billing and integrations. That’s by design — don’t invite people to your team unless you’re comfortable with that level of shared access.

B2BLeads lets you search, filter, save, and export company and contact records, and connect that data to tools you already use (CRMs, webhooks, and similar integrations). Plans, quotas, and rate limits are described on our Pricing page and may change over time — we’ll tell you before any change that affects what you’re paying for.

You’re free to use the Service for your own business purposes. You’re not free to:

• Use it to infringe, misappropriate, or otherwise violate someone else’s rights.
• Copy, resell, sublicense, or hand off access to the Service itself without our written OK.
• Reverse-engineer or try to extract the underlying search, ranking, or enrichment logic that powers the Service, or help anyone else do so, except where the law says we can’t stop you.
• Pull data out of the Service faster or in larger volumes than your plan allows, or automate around our rate limits and quotas.
• Share your API keys outside your own organization, or let someone bypass access controls using your credentials.
• Take the underlying lead database and repackage or redistribute it as a standalone product that competes with B2BLeads.
• Use data you get from us to send unsolicited bulk messages, or otherwise to harass, defraud, or mislead anyone — and more generally, follow the anti-spam, data protection, and export control laws that apply to you when you act on this data.
• Try to disrupt, overload, or probe the Service’s infrastructure in ways it isn’t meant to be used.

If we ship client libraries, SDKs, or other downloadable software, they may auto-update so you’re always running a current version. Any open-source pieces we bundle come with their own separate licenses.

If you connect a third-party tool — HubSpot, Salesforce, Zoho, Pipedrive, Microsoft Dynamics 365, a custom webhook, whatever — that provider’s own terms apply to how they handle the data once it leaves us. We don’t control and aren’t responsible for what happens on their side.

If you send us feedback, feature requests, or suggestions, we can use them to improve the Service without owing you anything for it.

When you run a search or enrichment request, you’re submitting a query, and we return results drawn from public and third-party business data sources. You’re responsible for what you submit — for instance, if you upload a contact list for enrichment, you’re confirming you had the right to do that in the first place.

The lists, tags, and notes you build inside the Service are yours to keep and export. The underlying business records themselves come from shared public sources, so the same search run by two different customers can reasonably return the same or overlapping results — that’s just how aggregated business data works, and it doesn’t take anything away from your right to use what you find.

We aim for accuracy, but business data goes stale fast: people change jobs, companies shut down, phone numbers get reassigned. Please treat search results as a strong starting point, not verified fact:

• Don’t treat a result as the last word on a company or person — verify anything important before you act on it.
• Spot-check accuracy for your own purposes before you rely on a record, especially before outreach or importing it somewhere else.
• Never use a result about a specific person to make decisions that could seriously affect them — credit, employment, housing, insurance, and similar decisions are off-limits for this data.
• Results can be incomplete or wrong, and don’t reflect any endorsement by B2BLeads of the businesses or people they describe.

The Service itself — our software, infrastructure, search and enrichment logic, branding, and documentation — belongs to us. Using the Service doesn’t give you any rights to it beyond what these terms spell out. Use of our name or logo needs to follow whatever brand guidelines we publish.

Paid plans renew automatically on the billing cycle you signed up for, charged to the payment method on file, until you cancel. You’re on the hook for any taxes that apply, and we’ll add them to your invoice where the law requires it. If a charge fails, we may pause or downgrade your access until it’s sorted out.

You can also load account credit ahead of time and draw it down against usage-based purchases or a plan switch. Credit isn’t transferable to another account, and — outside of what the law requires — it isn’t refundable either.

Cancel anytime from Billing settings in your dashboard. Payments already made aren’t refunded except where the law says otherwise, and nothing here overrides any cancellation rights you have under local law.

If we raise prices, you’ll hear about it at least 30 days ahead of your next renewal, so you have time to cancel if the new price doesn’t work for you.

You can walk away from the Service whenever you want. We may suspend or close your account if:

• You’ve broken these terms or our acceptable-use rules.
• We’re legally required to.
• Your use of the Service is putting us, other users, or anyone else at risk — for example, abusive scraping, sharing credentials, or usage patterns that degrade the Service for everyone else.

We’ll also close accounts that have sat inactive for over a year with no paid plan, giving you notice first. If you think we got a suspension or closure wrong, appeal it by writing to [email protected].

We hope not to, but if we ever decide to discontinue the Service entirely, we’ll give you advance notice and refund any prepaid subscription time or unused account credit.

THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE EXTENT THE LAW ALLOWS US TO DISCLAIM THEM — INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON’T PROMISE THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL NEVER BE LOST OR ALTERED.

YOU USE SEARCH RESULTS AT YOUR OWN RISK AND SHOULDN’T TREAT THEM AS THE SOLE SOURCE OF TRUTH OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

TO THE EXTENT THE LAW ALLOWS, NEITHER WE NOR OUR AFFILIATES OR LICENSORS ARE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — LOST PROFITS, LOST GOODWILL, LOST DATA, AND SIMILAR LOSSES INCLUDED — EVEN IF WE WERE WARNED THEY MIGHT HAPPEN. OUR TOTAL LIABILITY TO YOU UNDER THESE TERMS IS CAPPED AT WHICHEVER IS GREATER: WHAT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED US DOLLARS ($100).

Some places don’t let you disclaim certain warranties or cap certain damages, so parts of this section might not apply to you, and you could have extra rights — in that case, we limit our liability only as far as your local law actually permits.

If you’re a business customer, and to the extent the law allows it, you agree to cover us, our affiliates, and our staff for costs, losses, and expenses (including legal fees) arising from third-party claims tied to your use of the Service or Content, including claims stemming from outreach or marketing you do with data you got from us, or from breaking these terms.

If something goes wrong between us, email [email protected] and describe the issue — we’d rather sort it out directly than end up in a formal dispute. If we can’t resolve it informally within 60 days, either side is free to pursue whatever legal remedies are available under Governing Law below. None of this stops either of us from seeking an injunction or similar urgent relief to stop unauthorized use, abuse, or IP infringement at any time.

If you think we’re infringing your intellectual property, or that our Service holds inaccurate or unlawfully processed data about you or your business, write to [email protected]. We may take down or disable content or records we believe violate these terms or the law, and will restrict repeat offenders where needed. A written complaint should include:

• A signature (physical or electronic) from someone authorized to act for the rights holder.
• What work or data record you believe is infringed or wrong.
• Where in the Service it’s located, so we can find it.
• Your address, phone number, and email.
• A statement that you believe in good faith the use isn’t authorized.
• A statement, made under penalty of perjury, that your notice is accurate.

Transferring rights. You can’t assign your rights or obligations under these terms to someone else — any attempt to do so is void. We can assign ours to an affiliate, subsidiary, or whoever ends up owning the part of our business tied to the Service.

We keep changing. We’re regularly improving the Service, and these terms will change with it — because of new laws, security needs, new technology, or just the normal course of building the product. If a change would materially hurt you, we’ll notify you (email or in-app) at least 30 days ahead. Smaller changes take effect once posted. Don’t like a change? Stop using the Service.

Not waiving our rights. If we don’t enforce something once, that doesn’t mean we’ve given up the right to later. If part of these terms turns out to be unenforceable, the rest still stands, and that one part gets applied as far as it legally can be.

Trade and export rules. You need to follow applicable trade laws, including sanctions and export controls. Don’t use the Service from an embargoed country, or for the benefit of anyone your jurisdiction restricts you from dealing with, and don’t submit queries containing material that would need a government export license.

The whole deal. These terms, together with anything specific to a particular feature we separately publish, make up the entire agreement between you and us about the Service, and replace any earlier agreements on the same subject.

Which law applies. These terms are governed by the applicable law of the jurisdiction where B2BLeads is established, without regard to conflict-of-law rules, and (subject to the informal resolution process above) disputes are handled in the courts of that jurisdiction.

Reach us anytime at [email protected].